Pillar
Digital Point of Care
Technology at the places where patients are received and treated — electronic health records, appointment management, and care coordination.
Why it matters
Most patients never see the software that runs their care, but it decides how long they wait, whether their history follows them between providers, and how much time a clinician has left for the actual conversation. Point-of-care technology is the least glamorous layer of digital health — and the one that determines whether every other innovation reaches anyone.
This pillar covers what’s actually happening at the front line: EHR interoperability, scheduling and triage systems, and the coordination tools that hold a patient’s journey together across departments and providers.
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